Useful Information

Our Chauffeur-driven airport transfers are available to and from Heathrow, Gatwick and Stansted airports.

We operate a luxurious fleet of Mercedes-Benz vehicles, to find out more about each please click on the appropriate car image below:

As soon as you make a booking with us, you will be issued with a confirmation email that contains the details of your journey, but what happens next? Everything you need to know is explained below:

If you are being picked up from any location other than an airport, we’ll call you to confirm the details of your airport transfer up to 48 hours prior to your scheduled pick-up time.

Our drivers always arrive early, as soon as they do we’ll send you a SMS to let you know we're ready to take you to the airport.

We understand that planes can be delayed (and sometimes even early). To manage this uncertainty we monitor flights to ensure we're there when you need us.

Once you've landed we will send you an SMS with the details of your driver who will be ready to collect you once you have picked up your luggage. He or she will wait you at the exit to the customs channel and will be holding a pink No.1 Traveller placard. See image

If for any reason you struggle to find your driver, or have any other queries regarding your trip, just call us on 08442 64 64 40.

We want to make sure everything fits! A summary of our fleet’s capacities is found below:

Large luggage dimensions:
68cm (Length) by 48cm (Width) by 29cm (Depth)

Hand luggage dimensions:
48cm (Length) by 38cm (Width) by 27cm (Depth)

* These cars have 4 seats, but for comfort and particularly on longer journeys, we recommend that you only travel with 3 passengers per vehicle. If the fourth is a child it is unlikely that space or comfort will be an issue.

No two journeys are the same, at No.1 Traveller we pride ourselves on going that little bit further to meet your specific requirements as best we can. You can make a note of any special requirements or instructions you have when making a booking. A list of our most common requests and what we can offer you is found below.

Whilst we cannot commit to carrying every item of luggage that you might need to take to the airport, we always endeavour to meet your requirements. Any notes you make in the special instructions section will be considered by our team and we will advise you of any problems or changes that might need to be made to your booking. If you would like some clarification before making a booking, just call us on 08442 64 64 40.

We can provide baby/child seats upon request, just note your requirement in the Special instructions field when completing your booking.

We can accommodate anyone travelling with a collapsible wheelchair, although this will need to stored within the boot of your vehicle. Unfortunately we are unable, at present, to carry any passenger that needs to remain in their wheelchair throughout the duration of the journey.

We appreciate that your plans may change for any number of reasons, so if you need to make any alterations to your journey, just call us on 08442 64 64 40 and a member of our customer enquiries team will be able to assist you. If you are calling regarding a chauffeur-drive transfer we only request 4 hours notice for a full refund.

Whether you are travelling for business or leisure, flying in a premium or standard class cabin, No.1 Traveller welcomes all checked-in passengers looking to escape the hustle and bustle of the airport. You can book online to ensure your place, or alternatively pay on arrival. Check with your airline to see if you're entitled to use the No.1 Traveller lounge at your airport.

Guests are entitled to a three hour stay in any of our lounges, starting from your selected arrival time. Additional hours may be purchased if your flight is delayed or you are connecting to another flight. You can leave our lounges and return at any time during the course of your stay, although you will need to keep your luggage with you at all times.

You can make a reservation for up to six people at any one time, groups of more than six can be accommodated but please call 08442 64 64 40 to arrange. Please note that we reserve the right to refuse access to any group that includes more than six passengers who have not notified us prior to their arrival at the lounge.

In addition to our own membership scheme, we accept cardholders from Priority Pass, Airport Angel, Diners Club, TTT MoneyCorp (Privilege) and WEXAS at each of our lounges.

Each lounge has its own kitchen, producing freshly prepared hot and cold dishes from our seasonal menu*, you can also help yourself to a range of delicious treats and snacks around the lounge – all with our compliments. *Lounge entry includes one dish from our Bistro menu.  Additional dishes are available for an extra charge

All of our lounges are equipped with a fully tended bar, allowing you to take advantage of our attentive table service. Tea, coffee, soft drinks, carefully selected wines, beers and spirits are complimentary, with champagne and tailor-made cocktails available for an additional charge.

As we have a shared responsibility to ensure that no guest becomes intoxicated prior to flying, we reserve the right to limit alcohol consumption accordingly. Further to this, alcoholic beverages may not be taken from any No.1 Traveller lounge.

All our lounges are equipped with flight information screens, so you won't have to leave the comfort of the lounge to find out about your flight. Please note that no Terminal announcements are broadcast within any of our lounges and we cannot accept any responsibility for missed flights.

We do not have a strict dress code, however we encourage smart casual attire, and reserve the right to refuse admission to people deemed to be dressed inappropriately.

We can print, fax and scan documents on request.

All of our lounges offer complimentary Wi-Fi and desktop internet access.

We welcome well-behaved children in our lounges, when accompanied by an adult but may ask to seat families in a designated area. Those aged between 2 and 11 qualify for our discounted entry rate, infants (less than 2 years of age) can enter the lounge without any charge.

Each lounge is stocked daily with a range of international newspapers and magazines to keep you up to date and entertained.

Each lounge offers internet access, a diverse collection of board games, widescreen TVs and other entertainment options.

All of our lounges are accessible for wheelchair users and those with impaired mobility.

All of our lounges are non-smoking.

No.1 Heathrow (Terminal 3) from 4.30am - 10.30pm.
No.1 Gatwick (North & South Terminals)from 4am - 10pm.
No.1 Stansted (at gates 16 & 49) from 4am - 9pm.
Our lounges are open every day of the year.

You can make a booking by using the "Get a quote" form on our home and subsequent pages as well as by accessing the booking pages directly.

This form has been designed to get you a quote for your travel plans as quickly and as easily as possible. Clicking on the titles (and the associated triangle on the right of each heading) you will reveal/hide the fields related to each heading. By following the simple steps listed below you can get your trip off to the best possible start.

Start by telling us where you want to travel from and to, enter your postcode into the From or To fields as required and select Quote now at the bottom of the form. Please note, by clicking on the field when it features, “Enter postcode” this text will be automatically erased and you can enter your postcode as required.

To get a quote you need to enter the airport / terminal you are flying from, the date on which you are travelling as well as your preferred arrival time and the number of adults, children and infants that are in your party. Selecting Quote now at the bottom will return a quote based on your entered criteria.

You can get a combined quote for both components of your journey by completing the fields under each heading, hiding/revealing the headings as required.

Once you have got a quote that you are happy with, you can complete the booking by selecting Book now at the bottom of the form. This will take you to a booking details page where you need to complete all of the necessary information in order to confirm your booking.

Whether you are using the "Get a quote" form or have accessed the booking area directly you start by telling us about your journey, select where you are travelling from and to in order to get a quote (entering your postcode as required).

You will then have to complete the specific details of your booking to confirm your address, pick-up time, contact number, etc.

Whether you are using the "Get a quote" form or have accessed the booking area directly you start by choosing the lounge that you would like to book and the number of people within your party. By completing the details of your visit you can add the lounge entry to your basket.

Once you have added everything you wish to book or purchase to your basket you can complete your booking by clicking "Checkout" beneath your basket.

This will take you to the billing details page where you need to enter your name, billing address and email address that you would like the booking confirmation to be sent to. The final step in the process is the card details page, upon completion of this information, clicking proceed will submit your order for processing.

A booking confirmation message will follow to confirm the successful processing of your order and an email will be sent to your designated email address.

No1Traveller.com accepts VISA, MasterCard, Visa Debit, Visa Election and Solo cards. Should you wish to pay with a Maestro card, you will need to make your booking by calling our customer enquiries team directly on 08442 64 64 40.

No1Traveller.com does not add any credit card fees, or hidden charges to your booking.

No1Traveller.com uses SSL encryption, which is the industry standard to keep your details safe and secure. This software encrypts all your personal information (including your credit card details), so that it cannot be read by any third parties as it is sent over the internet.

Within 1 hour of making your booking you should receive an email confirmation that will contain the details of your booking. You should print this and bring it with you when you travel. If you have not received a confirmation for any reason or wish to make an amendment to your booking, please call us on 08442 64 64 40. Please note that any amendments or cancellations must be made at least 24 hours prior to your scheduled arrival time at one of our lounges or at least 4 hours prior to your scheduled pick-up time for our airport transfer service.